Legal

Privacy Policy

Last updated: 7 May 2026 · Compliant with the Protection of Personal Information Act, 2013 (POPIA), Republic of South Africa.

1. Who we are

Smart City Stays operates premium hotel apartments across Cape Town. Our head office is at 1 Century Boulevard, Century City, Cape Town, 7441, South Africa.

2. What information we collect

When you visit this website, browse our buildings, or get in touch to make a booking, we collect:

• Information you give us (name, email, phone number, booking enquiry details)
• Technical information (IP address, browser type, device type, pages visited)
• Cookies and similar technologies (see Section 6)

3. How we use your information

We use your personal information to:

• Respond to your booking enquiries and process reservations
• Communicate with you about your stay
• Improve our website, service, and apartments
• Comply with legal and regulatory obligations
• Send you marketing communications, only if you have opted in

4. Sharing your information

We do not sell your personal information. We share it only with:

• Our booking platform partner (BookLitchi) — to confirm and manage your reservation
• Trusted service providers (e.g., payment processors, IT systems) under strict contractual safeguards
• Authorities, only if required by law

5. Your rights under POPIA

You have the right to:

• Access the personal information we hold about you
• Correct or delete your personal information
• Withdraw consent at any time
• Object to processing of your information for direct marketing
• Lodge a complaint with the Information Regulator (South Africa)

To exercise any of these rights, contact us at bookings@smartcitystays.co.za.

6. Cookies

This site uses two categories of cookies:

• Essential cookies — needed for the site to work (e.g., remembering your cookie preference). Always on.
• Analytics cookies — help us understand how visitors use the site (page views, navigation paths). Off by default; we ask for your consent before enabling these.

You can change your cookie preference at any time by clearing your browser's local storage for this site.

7. Data retention

We keep your personal information only as long as needed to provide our services or comply with legal obligations.

8. Contact

For privacy questions or to exercise your POPIA rights, please contact:

Smart City Stays · Information Officer
1 Century Boulevard, Century City, Cape Town, 7441
Email: bookings@smartcitystays.co.za
Phone: +27 21 552 0690

This policy may be updated from time to time. Material changes will be notified via this page.